STANDARD TERMS AND CONDITIONS OF SALE

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return and a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, which is sent to you via Email.

*Valid Reasons for Return or Exchange*

Returns and exchanges will be accepted only for the following reasons:

1. *Manufacturing defect* — a verifiable fault in materials or craftsmanship that was present at the time of delivery.

2. *Damage during transit* — physical damage to the product that occurred during shipping, supported by photographic or video evidence.

3. *Incorrect product delivered* — the product received does not match the item ordered in terms of model, variant, or specification.

Please note: Returns or exchanges on the grounds of change of mind, personal preference, or dissatisfaction with the appearance, fit, or feel of the product ("didn't like the watch," "not what I expected," "changed my mind," or similar) are *not permitted*. We invest considerable effort in providing detailed product imagery, specifications, dimensions, and sizing information on our website to enable you to make a fully informed purchase decision. We encourage all customers to review these details thoroughly before placing an order.

Here are certain points to be noted while requesting a refund:

1. Accessories are non refundable.

2. Items available for returns (and refunds) must be unused, intact, and in their original packaging.

3. Watches that have been worn extensively or have scratches on the bracelet and case do not qualify for exchange or return.

4. Refunds will only be processed after we receive the watch.

5. The watch box that the watch originally comes with, should also be intact when it reaches us, if it's a case of a refund. Otherwise, money will be deducted from your refund amount. Therefore, it is our humble request to you to pack the both, the watch and the box properly with bubble wrap.

6. The refund will only be processed after the order passes the Quality Check at our facility upon receipt.

*Snapmint EMI Orders:*

For orders placed using Snapmint EMI as the payment method, an 8% processing fee will be deducted from the total amount in case of a return or cancellation. This fee is charged by the financing partner and is non-refundable.

To start a return, you can contact us at rs.trading1888@gmail.com. Please note that returns will need to be sent to the following address: FF 03, Al Amin Complex, Danilimda Cross Road, Ahmedabad, Gujarat, 380028

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Unboxing Video is Compulsory:*

*Important: Please Record Unboxing Video When You Receive Your Watch*

To avoid any confusion or issues like damage, missing item, or theft, we request all customers to make a video while opening the package.

*What to show in the video:*

• The full unboxing from the beginning - do not open the box before recording

• Outer packaging and shipping label

• Watch and all items inside the box

• The video must be taken without any cuts or pause, and everything should be clearly visible.

• Without a proper unboxing video, we will not be able to accept any complaint or claim for damage, missing product, or any issue.

*Damages and issues:*

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

*Refunds:*

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

*Exchanges:*

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

*Partial COD (Cash on Delivery):*

Please note that any amount paid towards Partial COD (Cash on Delivery) orders is strictly non-refundable under any circumstances.